Lead the Group HR function at strategic level across ACES’ international operations, supporting business growth, governance, organizational alignment, and people transformation across multiple countries. Act as a strategic advisor to Group leadership, CEOs, and senior management on workforce planning, leadership capability, organizational effectiveness, HR governance, and people-related business risks.

Responsible for driving Group-wide HR strategy, HR policy standardization, talent and leadership development, succession planning, compensation governance, HR digitalization, employee engagement, and organizational restructuring. Lead HR integration and alignment for acquired companies, ensuring scalable people practices, consistent governance, and readiness for future growth.

Managed and developed the Group HR function across ACES’ regional operations, leading key HR transformation initiatives to support business expansion, operational efficiency, and organizational consistency. Oversaw the development and implementation of Group HR policies, workforce planning frameworks, performance management practices, talent development programs, and HR reporting systems.

Key contributions included leading the design of a unified Group HR framework covering organizational structures, job architecture, competencies, and HR policies across 8 countries. Introduced strategic manpower planning and utilization models, developed executive HR dashboards, enhanced HR governance, and supported data-driven decision-making related to workforce cost, productivity, and talent management.

Also played a major role in establishing ACES Academy as the Group’s internal learning and development platform, standardizing onboarding, technical training, leadership development, and capability-building programs across the organization.

Partnered with business leaders and regional management teams to align HR practices with operational needs and business priorities. Supported branches and departments in workforce planning, recruitment, employee relations, performance management, organizational development, and HR policy implementation.

Contributed to the development of more structured HR processes across the Group, including manpower planning, job descriptions, performance appraisal, employee development, and HR reporting. Worked closely with management teams to improve HR service delivery, strengthen employee engagement, and support business units with practical people solutions.

Played an important role in shifting HR from an operational support function toward a more structured business partner model, with stronger alignment between people practices, business performance, and leadership needs.

Led the HR and Administration function for the Institute of Banking Studies, supporting its operations as a leading consultation, learning, and development institution in Jordan and the region. Managed HR operations, recruitment, employee relations, performance management, compensation and benefits administration, HR policies, and administrative services across the Institute’s branches.

Responsible for ensuring effective HR service delivery, compliance with internal policies and labor requirements, and smooth administrative operations. Worked closely with senior management to support organizational needs, staffing requirements, employee development, and the continuous improvement of HR procedures and internal processes.

Contributed to strengthening HR governance, improving employee administration, and supporting the Institute’s role as a professional learning and development provider for the banking and business sectors.

Handled a wide range of HR responsibilities, including recruitment, employee records, payroll coordination, training administration, employee relations, attendance management, performance appraisal support, and HR reporting. Supported the implementation of HR policies and procedures while ensuring accurate and timely HR operations.

Worked closely with management and employees to support day-to-day HR matters and improve the quality of HR services. Gained strong experience in HR administration, employee lifecycle management, training coordination, and policy application within a professional learning and consultation environment.

This role provided a solid foundation in managing practical HR operations while gradually taking on broader responsibilities in HR planning, employee support, and administrative coordination.

Started professional HR career by supporting core HR and administrative activities, including employee files, attendance tracking, recruitment coordination, training logistics, payroll support, documentation, and general employee services. Assisted in maintaining HR records, preparing reports, and supporting the daily operations of the HR function.

Developed strong knowledge of HR fundamentals, labor-related documentation, employee administration, and internal procedures. Built practical experience in handling employee requests, coordinating with departments, and supporting the smooth execution of HR and administrative processes.

This role established the foundation for progressive HR career growth and deeper involvement in employee relations, HR operations, and organizational support.